Returns and Refunds Policy— Ipswich Spine Clinic Online Store
Last updated: April 2026
Returns
If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order, provided the item is unused, in its original condition, and returned with its original packaging.For hygiene and safety reasons, certain products may not be eligible for return once opened or used.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.Approved refunds will be processed using the original payment method. Please allow several working days for the refund to appear, depending on your payment provider.
Damaged or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible with your order details and photographs where applicable. We will work quickly to resolve the issue through a replacement, exchange, or refund where appropriate.
Return Shipping
Unless the item is faulty or supplied in error, customers are responsible for return postage costs.
Contact Us
If you have any questions regarding returns or refunds, please contact Ipswich Spine Clinic through our Contact page and our team will be happy to assist you.